Job title: ipNX Technical Support Engineer (i-TAC Engineer)
Job description: Expected Key Results (Detailed KPIs) Incident Management (First Call Resolution)??? Prompt Response to inbound calls and emails Follow up on unresolved complaint/ open tickets to closure Timely Escalation/feedback to relevant units. Preparing Technical Reports Educational Qualifications & Functional Skills: (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering CCNA, CCNP (Desired) Strong telecommunications, IP design skills, & in-depth knowledge of IP Network. Excellent business communication skills both verbal and written. Work Experience: A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN. Knowledge and experience with network security (IPSec Firewalls) are desirable. Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations Other Requirements: Customer Focus Tech savvy Action orientation Drive results Cultivate Innovation Ability to optimize work processes Resilience Self Development Nimble Learning Deadline: 31 December, 2017.
Job date: Thu, 17 Jun 2021 05:23:03 GMT