Chevron Recruitment – Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.
Customer Service Specialist
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Job Title: Customer Service Specialist
Job Location: Makati City, National Capital Region (Manila), Philippines
Job Consideration: All countries can apply
Job ID: R000005467
Chevron Job: Responsibilities for this position may include but are not limited to:
Order to Cash
- Critical primary point of contact for Retail, Commercial & Industrial (C&I) and Lubricants accounts and customers of Chevron.
- Responsible for processing refines and lubricants orders accurately and on a timely manner.
- Ensures that orders and deliveries with issues are communicated to the appropriate parties.
- Handles customer inquiries regarding delivery schedule, credit violations, available balances and rebates, requests for statement of accounts and invoices.
- Monitors and analyzes daily open orders and coordinates with Business Consultants as appropriate; reviews customer order pattern and reports significant changes to ordering frequencies & volumes and recommend appropriate action.
- Executes other processes as deemed necessary including support for Auto Replenishment process and looking for customers to place orders to maximize/optimize truck capacity.
- Handles and coordinates prospective customer inquiries.
- Responsible for Chevron Business Point (CBP) Level 1 Support: manage self-registration, password reset, access problems, links to other application, as applicable. Provides CBP Orders & Accounts training to Business Consultants and customers. Coordinates tickets for CBP issues.
Chevron Employment: General Inquiries and Complaints
- Accountable for timely resolution of issues within service level agreements and compliance parameters.
- Responsible for resolving simple and complex customer complaints received against the Customer Service Center or other departments; complaints against service station staffs, products/services, or facilities; complaints against damaged & missing products; complaints against defective and malfunctioning equipment; complaints to station operation, and other customer complaints.
- Handling of inquiries, issues and concerns related to national promotions, and loyalty/partnership activities.
- Participates in incident investigations, determines root causes, and identifies long term sustainable solution. Works with different business units as applicable in implementing solutions.
- Initiates, leads, and participates in Lean Six Sigma and Process Improvement efforts. Works with other groups to achieve overall improvement and process standardization in local and end-to-end processes.
- Supports and participates in programs, projects and initiatives led by the business or by the Global Customer Service Center, as assigned.
- Participates in developmental activities including business knowledge trainings, new processes and systems trainings
- Other task/s which may be assigned
Chevron Job: Required Qualifications:
- Bachelor’s Degree in any business-related course
- Good in oral and written communication
- With analytical and problem-solving skills
- Can multi-task and can work independently
- With good attendance record
- Open to be assigned to any shift and to work on weekends as needed by the business
- Must be a good team player
Chevron Recruitment: Preferred Qualifications:
Knowledgeable in SAP
Proficient in Microsoft Excel
Selected candidate will work in the Philippines under the local payroll system and benefits.
Why join Chevron (for external candidates only):
- Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years
- Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents
- Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
- Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity
- Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment
- Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs
- Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs
Recruitment Process and Onboarding during COVID 19 pandemic
HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.
Chevron participates in E-Verify in certain locations as required by law.